Privacy policy

This Privacy Policy explains how ORION ("ORION," "we," "our," or "us") collects, uses, stores, discloses, and protects personal information when you access or use ORION Command, ORION Connect, ORION Force, our website, mobile applications, and related services (collectively, the "Platform").

ORION is committed to protecting the privacy of its customers and users by handling personal information responsibly and in accordance with applicable privacy and data protection laws. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, or legal obligations. The latest version will always be available through the Platform and will take effect from the published effective date. We encourage users to review this Privacy Policy periodically.

Depending on your interaction with the Platform, ORION may collect the following categories of information:

• Personal information, including your name, email address, phone number, company details, job title, and account credentials.
• Workforce information, such as employee profiles, licenses, certifications, leave records, attendance, timesheets, and compliance documentation.
• Operational information, including shift schedules, deployments, patrol activities, incident reports, site records, and communications.
• Technical information, including IP address, browser type, device information, application version, login history, and system logs.
• Location information, when GPS or location services are enabled, to support attendance verification, patrol monitoring, and operational management.
• Billing and subscription information necessary to administer customer accounts and payments.

Information is collected when users create accounts, configure organizational settings, submit forms, upload documents, communicate with ORION, or use the Platform. We also collect certain information automatically through the use of the Platform and may receive information from authorized organizations or approved third-party integrations.

ORION uses cookies and similar technologies to maintain secure sessions, improve Platform functionality, remember user preferences, analyze system performance, and enhance the overall user experience. Users may manage cookie preferences through their browser settings, although disabling cookies may affect certain Platform features.

We use personal information to deliver and improve our services, manage user accounts, support workforce operations, process attendance and compliance records, provide customer support, maintain Platform security, administer subscriptions, communicate important service updates, and comply with applicable legal and regulatory requirements.

Where required by applicable law, ORION processes personal information based on contractual necessity, legal obligations, legitimate business interests, or the individual's consent, depending on the nature of the processing activity.

ORION does not sell personal information. We may share information with customer organizations, authorized users, trusted service providers, approved integration partners, or regulatory authorities where necessary to provide our services, fulfil contractual obligations, maintain Platform security, or comply with legal requirements. Information is shared only where appropriate and for legitimate business purposes.

Customer organizations retain ownership of the information they upload and manage through the Platform. ORION processes this information solely for the purpose of providing the contracted services and in accordance with applicable agreements and this Privacy Policy.

We retain personal information only for as long as necessary to deliver our services, satisfy legal and contractual obligations, resolve disputes, and maintain business records. Information that is no longer required is securely deleted, anonymized, or otherwise disposed of in accordance with our data retention practices.

ORION maintains appropriate administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss. While no technology can guarantee absolute security, we continually monitor and improve our security measures to protect customer data.

Where personal information is transferred or processed outside the country in which it was collected, ORION will implement appropriate safeguards to ensure the information remains protected in accordance with applicable privacy and data protection laws.

Subject to applicable privacy and data protection laws, you may have the following rights regarding your personal information:

• Request access to the personal information ORION holds about you.
• Request correction of inaccurate or incomplete personal information.
• Request the deletion of personal information where permitted by law.
• Request restriction of or object to certain processing activities, where applicable.
• Withdraw consent where processing is based on your consent.
• Request a copy of your personal information in a commonly used electronic format, where applicable.
• Lodge a complaint with the relevant privacy or data protection authority if you believe your personal information has been processed unlawfully.

To exercise any of these rights, please submit a request using the contact information provided in the Contact us section of this Privacy Policy. ORION may request additional information to verify your identity before processing your request. Certain requests may be subject to legal, contractual, or regulatory limitations.

Users are responsible for maintaining the confidentiality of their account credentials and for all activities performed under their accounts. Any suspected unauthorized access or security incident should be reported immediately to the organization's administrator or ORION Support.

The Platform may integrate with third-party applications and service providers to support business functions such as payroll, accounting, communications, mapping, identity verification, and payment processing. These services operate under their own privacy policies, and ORION is not responsible for the privacy practices of third-party providers.

ORION is intended for business and professional use and is not designed for individuals under the age of 16. We do not knowingly collect personal information from children. If such information is identified, reasonable steps will be taken to remove it.

Certain Platform features may require the collection and processing of sensitive information, including government-issued identification, security licences, certifications, background verification records, compliance documentation, and other information necessary to support workforce management and regulatory requirements. ORION processes such information only where required to provide its services, fulfil legal obligations, or as authorized by the customer organization.

ORION utilizes automated processes to support workforce management activities, including shift allocation, dispatch automation, attendance monitoring, compliance tracking, notifications, and operational reporting. These automated functions are designed to improve efficiency and support operational decision-making and are implemented in accordance with applicable legal and organizational requirements.

ORION may send users service-related communications that are necessary for the operation and security of the Platform. These communications may include account notifications, password resets, security alerts, maintenance notices, operational updates, subscription information, and other essential administrative messages. As these communications are integral to the services provided, users may not opt out of receiving them while their account remains active.

Customer organizations and authorized users are responsible for ensuring that the information maintained within the Platform is accurate, complete, and kept up to date. ORION relies on the accuracy of the information provided to deliver its services effectively and efficiently.

ORION maintains appropriate backup, recovery, and business continuity measures to help ensure the availability and resilience of the Platform. These measures are designed to support service continuity, protect customer data, and facilitate recovery in the event of system interruptions or unforeseen incidents.

If you have any questions about this Privacy Policy, our privacy practices or wish to exercise your privacy rights, please contact ORION using the details below or through your organization's designated administrator.

• Email: enquiries@orionunified.com.au
• Phone: +61 412 898 646
• Post: Privacy Officer, Orion Unified Pty Ltd (ABN 64 697 827 759), 99 Wangee Road, Greenacre NSW 2190

We reserve the right to amend this Privacy Policy at any time. Any changes will become effective upon publication unless otherwise stated. Continued use of the Platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.